Home >> FAQS

FAQS

Sure, our company can customize packaging and labels that meet the requirements of the target country, indicating the origin, material, food contact marks, etc., while also adapting to the sea/air transport needs of fragile goods, balancing compliance and safety.
Sure, our company can provide a full set of customs clearance documents, such as commercial invoices, packing lists, bills of lading, test reports, and declarations of conformity. A dedicated person will check the documents to ensure their accuracy and facilitate smooth customs clearance of the products.
Sure, our company can provide full assistance in applying for CO, RCEP and other types of certificates of origin to suit different target markets, helping customers enjoy corresponding tariff reduction policies and reduce foreign trade export costs.
They cannot be exactly the same. Kiln-transformation glaze forms natural patterns due to high-temperature fluctuations, making each piece unique. Our company can ensure uniform and beautiful kiln-transformation effects, provide samples in advance for confirmation, and meet customers’ aesthetic needs.
Free samples (1–2 pieces) are available, with shipping costs borne by the customer and a sample preparation time of 3–5 days; after bulk purchase, the sample shipping costs can be deducted, reducing the customer’s cooperation costs.
The product is under a one-year warranty. During the warranty period, if non-human-induced quality problems occur, free repair or replacement will be provided; after-sales service responds within 24 hours, with dedicated personnel handling issues to eliminate customers’ worries.
Our company uses customized shockproof packaging plus fumigation treatment for wooden crates, suitable for sea and air transportation. We also purchase shipping insurance; in case of damage, we will resend the goods free of charge, ensuring the safety of customers’ goods throughout the entire process.
It can be completely avoided. All our products are made with modern techniques and are not cultural relics. Replicated vintage products are all marked with the “replica” label to proactively avoid the risk of cultural relic supervision, and relevant supporting documents can be provided.
Sure, all our products have passed the lead and cadmium leaching test, and we can provide third-party testing reports from SGS, CTI, etc. We can also assist in obtaining access certifications such as EU CE and US FDA to ensure smooth customs clearance of the products.
We support common foreign trade payment methods such as T/T and L/C. For domestic cooperation, we support corporate account transfers and can provide special VAT invoices. Payment can be made in deposit plus balance, which reduces the risk of cooperation for customers and protects the rights and interests of both parties.
Cooperation process: customer consultation → sample confirmation → contract signing → deposit payment → production → quality inspection and shipment → after-sales follow-up; the delivery cycle for bulk purchase is 7–15 days, and rush orders can be expedited, with dedicated personnel handling the entire process.
Sure, our company supports bulk customization. We can print logos and customize exclusive patterns on five types of products according to customer needs. Our professional design team will handle the coordination, ensuring both aesthetics and compliance to meet the requirements for foreign trade gifts and brand customization.
Blue-and-white porcelain and famille rose porcelain are suitable for gifts, home decor, daily dining, and export; colored-glaze porcelain is suitable for high-end hotels and affordable luxury home decor; delicately pierced porcelain is suitable for specialty gifts and tea sets for export; zisha teapots focus on high-end tea sets and collectibles for export, all of which meet overseas access standards.
No leakage or dirt accumulation. Our company’s Linglong porcelain uses hand-carving combined with specially formulated Linglong glaze filling, and the holes are completely sealed after high-temperature firing. The process is sophisticated and challenging, offering both translucency and practicality, and is easy to clean.
All Yixing teapots are made of authentic Yixing raw ore purple clay (purple clay, red clay, and mottled clay), which is bisque-fired at a high temperature of 1050–1150°C. With a double-pore structure, they have excellent air permeability, contain no additives or heavy metals, and come with a clay material testing report.
It can be fully guaranteed that the blue-and-white porcelain is fired at a high temperature of 1300°C in one go, and the famille rose porcelain is fixed by a second low-temperature baking to set the colors. Both use high-quality raw materials and mature processes, with stable colors that are not easy to peel off, and support third-party testing.
Our company is a local source factory in Jingdezhen, with our own production workshop and a team of professional artisans. There are no intermediate links, so we can directly offer the ex-factory prices of five types of products. We also support bulk customization, making our products highly cost-effective.
Our company has all the necessary qualifications, including import and export rights, customs declaration registration, and registration as a manufacturer of food-related export products. We can directly handle the entire process of import and export customs declaration and tax rebates for five categories of products, ensuring compliance and peace of mind.